Q: What type of fixture is appropriate for me: swag or hardwire?
A: Swag fixtures come with a cord kit that plugs into a standard two-prong,110V outlet. The kit includes two chrome ceiling hooks to swag the cord from the hanging location to the outlet wall. Hardwire fixtures are intended to be wired directly to the electric supply and switched at the wall. Professional installation is recommended with hardwire cord kits.
Q: What is Tesselight's return policy?
A: A full refund will be issued on orders returned in the original packaging within 90 days of purchase. Customer must pay return shipping. Receipt of damaged goods must be reported within 30 days for a full refund or replacement. If you are experiencing a malfunction with your fixture, please contact us at email@example.com to arrange for us to repair it for you.
Q: Will I need to assemble the fixture?
A: No, all Tesslights ship fully assembled. Once your cord is hung, the shade just slips onto the lamp socket, no tools required. Hanging instructions with diagrams are included in the packaging.
Q: What type of bulb should I use?
A: Tesselights are to be used in combination with compact fluorescent (CFL) or LED bulbs only, standard Type-A or Edison base. 20 Watt maximum recommended (or 75 Watt incandescent equivalent.) Use with incandescent bulbs is not recommended, as the sigificant heat output will warp and discolor your Tesselight over time.
Q: Do Tesselights present more of a fire risk than a glass, metal or plastic fixture?
A: No, Tesselights are designed to prevent the bulb and socket from coming into contact with the shade. As a further precaution, we treat our cloth paper with a custom flame retardant coating that will impede flame spread should fire be introduced to the fixture through other means.
Q: How much light do Tesselights produce?
A: Tesselights produce a soft, ambient light that is ideal for dining and living spaces. The fixtures are typically not suitable for task lighting applications.
Q: How long do Tesselights last?
A: When well cared for, Tesselights will last a lifetime. The acid-free cloth paper will not yellow with age, and its durable structure is not prone to tearing.
Q: How should I clean my Tesselight?
A: Dust should be removed by spraying with compressed air (sold in cans, commonly for cleaning electronics.) Light stains should be removed promptly by wiping gently in a circular motion with a damp, dye-free cloth.
Q: Can Tesselights be installed with a dimmer?
A: In hardwire applications, Tesselights can be used in combination with a dimmer switch. Dimmable CFL and LED bulbs are available at most hardware stores.
Q: Where can I see Tesselights in person?
A: Tesselights are available online only at this time. However, we are working with several boutiques across the country and hope to have Tesselights widely available in stores by Fall 2013.
Q: Are Tesselights available in kits for customers to assemble themselves?
A: We do not offer our signature Tesselight series in kits, but we are working on some simpler models expressly designed to be assembled by the customer without special tooling. Keep an eye on our blog for the release of new products Fall 2013.